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|About Us Contained within the pages of this catalogue are a collection of items that are special. Unlike many other online stores that just buy from wholesalers, we are the designers/manufactures/major distributers of all our goods. All, including traders and wholesalers on or off the web are welcome to buy from us! Our own music CDs are renowned for the quality of both the production and the music - and have been featured on television.Our Celtic Magic Incense is unique. Within the attractive black, white and gold packaging you will find the highest quality incense sticks. All are blended using natural herbs, roots, spices and oils to create the ultimate incense experience.Most of our jewellery is exclusive to us. The Spiral collection is a range of Historical, Celtic and animal designs proven to be hugely popular. Crafted from designs by top artists, our pieces are all captured in 100% pewter, and many pieces are stamped with "Touchmarks" (the pewter equivalent of Hallmarks). Spiral are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at firstname.lastname@example.org|
|Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.We accept credit card payment. If you are shopping from North America or anywhere else outside the U.K., place your order and your credit card company will convert the transaction to US Dollars or your own currency.We accept Visa and Mastercard. We will not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. Please note all purchases are subject to local taxes/duties at destination.|
|Shipping And Handling We have a very simple Shipping and Handling charge system!For UK deliveries we charge £3.50 for standard delivery (we will use post for small orders and a courier for large or valuable orders). We charge £10.00 for our Express service (we ship the item using Royal Mail Special Delivery or a next wording-day courier. There are no deleveries at weekends).For deliveries to the USA, Canada and major European countries we charge £7.50, and we charge £10.00 to ship items to the rest of the world.These are 'flat-rate' charges regardless of size, weight or value of order (overseas shipping of Suit of Armour excepted!)Some items ( i.e. swords) cannot be shipped outside of the UK - in which instance we will refund any relevent orders.|
|Delivery Schedule We ship your order right away. Express UK deliveries will be received in 2 business days . Standard deliveries will be dispatched in 2-7 business days. International orders are generally received in 7-14 days.For all UK Express orders we will require a signature on delivery. Since delivery is usually attempted between the hours of 9:00am and 5:00pm, it is important that someone is present at the delivery address during this time. Although we require the invoice address to be the same as the registered cardholder address, an alternative delivery address (e.g. a work or neighbour's address) can be specified.Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered, unless we have notified you that we do not accept your order.Non-acceptance of an order may be a result of one of the following: The product you ordered being unavailable from stock Our inability to obtain authorisation for your payment The identification of a pricing or product description error Your failure to meet the eligibility to order criteria set out in the main Terms and Conditions"|
|Back Orders We attempt to remove all items from the website as soon as we sell out - if you can see the product you want on the website it is usually in stock and can be shipped immediately! However on rare occaions we may not have the item - and we will issue a full refund. You will be contacted by Spiral in the event of any query or delay.|
|Credit Card Security We are a long established business (15 years) and you can trust us completely with your credit card number - it is completely safe.We now use "WorldPay" for our credit card shopping system, which completely guarantees the user against any kind of credit card fraud.We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are then only decrypted after they reach Worldpay. They are not held in clear text on any web site.Of course, if you prefer, you can always pay by cheque, or send us your card details by email (use two emails for security), or phone the number through.|
|Guarantee In the unlikely event of any of our products being faulty, please return within 7 days for replacement/full refund of the purchase price. (We will only pay return postage if an item is faulty or damaged, not if an item is purely unwanted. In this case, we reserve the right to charge a restocking fee of up to 20%)|
|Reaching Us If you need to reach us, please email us on email@example.com, alternatively, you can call on 01634 401274 (International +44 (phone without first zero) or fax us on 01634 407985 or write to us at 173 High Street, Rochester, Kent, ME1 1EH, England. |
If you buy in bulk to resell ask for the password to our trade site at www.spiral.org.uk/trade/acatalog. Email us here with proof/description of trading, VAT/Tax I.D. number or SSN</p> trading, VAT/Tax I.D. number or SSN